Department Manager Assumes Monitors Don't Need Computers

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mattstaff
May 16, 2021 11:00 PM EDT

How on earth did this dude end up in the position of power that they did? It truly boggles the mind. Like, we're talking about a department manager who somehow didn't understand that monitors also need computers (system units). And from that misunderstanding blossomed a pricey fail that just kind of hurts to picture. The department manager's jaw must've sunk to the floor in defeat. For some more tech support drama, check out this customer who didn't trust a tech support employee's advice, and then lived to regret it weeks later. 

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  • 01
    Font - r/talesfromtechsupport u/Mr-Computer-Man • 1y + Join 1 1 S 1 Ticket: Can you remove these ugly box things from under our desks? Medium I received a ticket from a company we provide IT infrastructure and support to. The company is a marketing company with specific requirements and budget so there was no going away from tower PCs. One day I received a ticket from their department manager asking me to remove the ugly boxes as they don't need them. I decided to call and explain about the boxe
    via u/Mr-Computer-Man
  • 02
    Font - Me (On the Phone): Hello IT Support, Me speaking DM: 0 good you're calling to arrange collection, I would like the boxes collected in precisely one hour as we are going to a conference later. We were talking about disconnecting about 40 PCs! Me: No, I'm not calling to schedule a meeting but to explain that if we remove these boxes you won't be able to use the computers DM: Do you think l'm Stupid? Me: No, I'm just explaining that you won't be able to use your computer without the computer
    via u/Mr-Computer-Man
  • 03
    Font - DM: What are you talking about? I don't look under my table to use the computer. Look you obviously don't know what you're talking about, I want to talk to someone who knows about IT. OI also want your first name and surname so that I can make a complaint! Me: My name is Me, I'm not giving you my surname for data protection and I do know what I'm talking about. Trust me, if you remove the actual computer, the box you are referring to you won't be able to use the computer. DM: Watch the Sp
    via u/Mr-Computer-Man
  • 04
    Font - I closed the job documenting everything. A week's gone by and we get an Emergency call-out, stating that none of their computers are working. We arrived to find all the computer towers have been cut free from their cages and removed. Me: What happened to all the towers? DM: I told you to watch the space, I got a professional team to remove the boxes! See it is possible!
    via u/Mr-Computer-Man
  • 05
    Font - Me: No I don't see, now you can't use the computers! DM: What a lot of nonsense, just get the internet working so that we can use the computers again! Me: No, what happened to the computers? DM: Are you stupid or something? They're here! referring to the monitors Me: Ok, ok what happened to the boxes? DM: They took them to the skip Me: Right you are telling me that you threw away leased computers which are worth £1300 each? I want to speak to your boss Now! DM: He's in a meeting Me: Get h
    via u/Mr-Computer-Man
  • 06
    Font - DM: Ok DM's Boss: First you refuse to do your job and now you pull me out of a meeting? Where are all the computers by the way? Me: DM threw them away and we need to get them back now as they had sensitive data on them. DM's Boss: Where are the computers? DM: You mean the boxes?
    via u/Mr-Computer-Man
  • 07
    Font - DM's Boss: YES!!! DM: they are heading to the skip We drove to the skip but there was no record of these computers being brought in. Two weeks later the company suffered data breach which along with the damage bill caused the company to go into administration Edit: It was escalated, I didn't write much about what happened because the entire situation was dealt with by my bosses boss who wasn't providing much information, I'm told that DM was arrested and that all computers were retrieved
    via u/Mr-Computer-Man

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